Adding value to your customers' experience
Our products and services support the customers' needs and we continuously work on optimisation and innovations to enhance the customers' experience on an FNB ATM or self service device.
We develop a strong understanding of your unique business needs by analysing business intelligence data specific to your environment and identify opportunities to improve it
We work on understanding customers through research, usability studies and customer feedback
We monitor customers' perceptions and experience with our channel through customer care, social media and email
We proactively follow local and international trends to bring customers the best technology
FNB ATMs offer a personalised user interface through personalised product offers, personalised advertising and technologically advanced transactions such as pre-staged withdrawals
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